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Career Application:
Sales Supervisor

The Sales Supervisor will be responsible for leading their team in a call center environment. This position is responsible for the overall performance metrics of his or her team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.
  • Supervise and coach call center representatives performance
  • Monitors and scores calls for representatives
  • Assists with documentation of behaviors and performance
  • Assists in scheduling/ensuring full shift coverage
  • Fosters a positive and professional work environment, driving call center vision/culture
  • Assists call center representatives with questions
  • Provides guidance to representatives to ensure goals are met
  • Ensures productivity meets or exceeds service and quality standards.
  • Participates on committees, and special projects and seeks additional responsibilities.

EDUCATION & EXPERIENCE REQUIREMENTS

  • 2+ years previous call center experience
  • 2+ years of supervisory experience
  • 2+ years of inside sales experience
  • Proficiency with the MS Office Applications
  • Previous supervisory experience preferred

SKILLS, KNOWLEDGE, AND ABILITIES

  • Work well under pressure while maintaining professionalism at all times
  • Effective time management skills
  • Good communication skills – both written and verbal

TO APPLY

Apply for this position.

As one of the pioneering companies in the tax resolution business, we not only know what your options are, but we know how best to achieve your goals. From negotiating an Installment Agreement, Offer in Compromise, Penalty Abatement, and numerous other reasonable resolution strategies, we know what your rights are and how to make sure your interests are protected.

1-800-707-8065

OFFICE

2300 5th Ave, Vero Beach, FL 32960-5169

+1-800-707-8065

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As one of the pioneering companies in the tax resolution business, we not only know what your options are, but we know how best to achieve your goals. From negotiating an Installment Agreement, Offer in Compromise, Penalty Abatement, and numerous other reasonable resolution strategies, we know what your rights are and how to make sure your interests are protected.

1-800-707-8065